All channels, one list
See comments by post or as one stream, filtered by channel and by unanswered, replied or resolved.
Community
Answer Every Comment From One Inbox
Comments from all your channels arrive in one list. Reply, like or resolve them without opening seven apps.
CommentsAll channelsUnanswered
- LLena Ortiz4mIs the rye loaf back this week?UnansweredReplied
- TTom Becker18mCan I bring my kid to the bread class?
- PPriya N.1hWhat hydration is that dough?
- MMark Ellis2hGreat post, congrats on the new hire!
Post on Instagram: Sourdough is out of the oven at seven.
LIs the rye loaf back this week?
Yes! Rye is back from Thursday, from 8:00.H
Why it helps
No Comment Left Waiting
Reply in seconds
Saved replies for the questions you get every week, and suggestions written in your voice.
Know how you are doing
A comment score out of 100 from how many comments you answer, how fast and how often.
Hear about new ones
An email each hour when new comments arrive, so nobody waits until you next log in.
Comment score
A Score That Tells You What to Do Next
The score sums up how well you keep up with comments, and says what would raise it. Watch it on Home every week.
Made of the share of comments you answer, your typical reply time and the days you reply.
Shown per channel and for the whole organization.
Read it next to the week streak and posting goals on Home.
Comment scoreLast 30 days
86of 100
- Comments answered92%
- Typical reply time1h 40m
- Days you replied26 of 30
Reply to the four waiting comments to keep the score above 85.
Saved and suggested replies
Write the Answer Once
Save the answers you give every week: opening hours, shipping, where to sign up. Insert one with two clicks and edit it before sending.
Saved replies shared across the organization.
Reply suggestions based on the comment and your earlier replies.
Like a comment or resolve it when it needs no answer.
From reply to post
Your Best Questions Become Posts
When a comment asks something many people wonder, turn the exchange into a new post in one step.
Start a post from any comment and its reply.
The post opens in the composer, ready to fit to each network.
Mentions of your account show in their own tab where the network allows.
More of Rysal
The Rest of the Workspace
Publish
A queue per channel with posting times, a calendar and a composer that fits one post to every network.
How publishing worksCreate
Keep ideas on a board, start from templates, and let the assistant draft and rewrite with you.
How creating worksInsights
Plain-language takeaways, charts per channel and post, and exports for your reports.
How insights workTeams
Roles, access per channel, approvals before anything goes out, and notes on every post.
How teams workFAQ
Questions About the Inbox
Which networks' comments show up?
Comments from Facebook Pages, Instagram business and creator accounts, X, LinkedIn, YouTube and Threads. TikTok comments follow once TikTok gives apps like ours access to them. Each channel page lists what is covered.
How quickly do new comments arrive?
Where a network sends updates as they happen, within a minute or two. Others are checked on a schedule, and the inbox shows when each channel was last checked.
Are reply suggestions available for every network?
For every network except X. Saved replies work everywhere.
Can I limit who replies on a channel?
Yes. Each member's Community access is set per channel: full, view only or none.
What does resolving a comment do?
It marks the comment as handled without replying, so it leaves the unanswered list and still counts toward your score.